Return and Refund Policy
Your satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.
Eligibility for Returns
- Items must be returned within 14 days of receipt.
- Items must be unused and in their original condition and packaging.
- Customized or engraved items are non-returnable unless defective.
- Item can only be returned or Refunded If the Item is damaged or not same as shown
How to Return
To initiate a return, please contact us at Swissjewellers9@gmail.com with your order number and reason for return. Our team will guide you through the process.
Refunds
Once we receive and inspect the item, we’ll notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5-7 business days.